Job Purpose

The primary role of the Associate / Application Support Engineer is to handle the collection, storage, analysis, manipulation and rectification of complex geographical information which capture the company core business.

Responsibilities :

• Provide application support for GIS and GIS-related applications e.g., GE Small World, Hexagon G/Technology, Manhole Booking Systems (MBS), Plant Route Plan (PRP), Notification for Commencement of Earthworks (NCE), etc, including data rectification, data synchronization, and incident resolution.
• Monitor and respond to all system alerts and provide daily technical support in terms of troubleshooting, diagnosing, and resolving issues.
• Perform incident investigation and resolution, root cause analysis, and problem resolution, ensuring high availability of applications users.
• Perform any administrative tasks associated with GIS and GIS-related applications, such as user account management, log reviews, etc.
• Monitor incident and problem tickets and provide appropriate resolutions on a timely basis.
• Support all internal and external audits for GIS and GIS-related applications.
• Adhere to standard IT service delivery processes in accordance with IT policies and procedures.
• Document and update application configuration and architecture diagrams.
• Work with internal and external parties on technical solutions and solution implementations.
• Manage mini projects / Change Requests and ensure successful implementation by performing regular progress/performance monitoring.
• Ensure that all requirements are captured and work with vendor on the User Acceptance Tests specifications.
• Attend to any other reasonable duties as assigned by the GIS Manager and IT Director

Requirements :

• Diploma in Information Technology, Computer Engineering or equivalent
• Proficient in Microsoft tools like Word, Excel, PowerPoint.
• Knowledge / Hands-on experience with GIS applications (e.g., GE Smallworld, Hexagon G/Technology, ESRI) and Web Technologies, including Magik, Java, and .Net programming languages would be advantageous.
• Good command of written and spoken English.
• Excellent interpersonal, communication and analytical skills.
• Pro-active, meticulous, resourceful and strong team player.
• Able to work independently under tight schedules.
• Work well with all functional levels in the organization.