• You play a pivotal role in shaping NetLink’s digital future and making a significant impact on the Company’s growth and efficiency. Your responsibilities include driving the Company's technology strategy leveraging on Information and Operational Technologies (IT & OT) ensuring the information systems and digital initiatives align with and meeting business objectives.
• 1. Strategic Leadership: Develop, implement and review IT strategy and roadmap in alignment with Company business goals and objectives.
• 2. Technology Innovation: Drive innovation across the organisation and to identify emerging technologies for adoption or assess their potential impact on our operations.
• 3. IT Governance:

• Develop, enhance, and institute relevant IT and OT policies, procedures & processes taking reference with best industry practices to ensure full compliance with regulations and best practices.

• Oversee and ensure continuous support for all Operations and Business applications.

• Develop, enhance, and operationalize the IT and OT Disaster Recovery Plan within the Business Continuity Plan.

• Implement systems to support remote work environment for the entire Company.

• 4. Cybersecurity Collaboration:

* Work with the CISO and relevant risk and compliance functions to ensure IT and OT systems incorporate approved cybersecurity, data protection and control requirements, and support remediation of technology-related security risks within the IT domain.

• 5. Budget Management:

* Plan and manage the IT budget, optimizing resource allocation to enhance operational efficiency and return on investment.

• 6. Team Leadership:

* To build an efficient and skilled IT team and set appropriate performance targets or objectives. Provide guidance and regular appraisals to improve the performance and skill levels of the IT team.

• 7. Stakeholder:

* Work closely and collaboratively with other departments or business units to achieve an overall optimal operational and business performance;

* Work with Senior Management, Board of Directors and the Authorities; and

* Improve customer experience

• 8. Data Analytics:

* Leverage data analytics to drive business insights and decision-making across the Company.

* Introduce process automation and digitisation of records / information to improve operational efficiency.

• 9. Vendor Management:

* Maintain good and professional relationship with technology vendors, service providers or contractors to create a favourable environment for optimal Company interests.

Educational Background

• Bachelor’s degree in Computer Science, Information Technology, or a related field from a leading institute or university.

Professional Experience

• Proven track record of at least 10 years in IT leadership roles, with a focus on strategic planning and technology management. In-depth knowledge of IT infrastructure, cloud computing, and enterprise architecture.
• Good understanding of current and emerging technologies, with a focus on their application in business. Ability to develop and communicate a clear technology strategy aligned with business objectives.
• Good experience and knowledge in the operations of Telco OSS/BSS.
• Demonstrated experience in managing large-scale IT projects and budgets.
• Excellent interpersonal skills to work effectively with other executives, teams, and stakeholders.
• Working knowledge of cybersecurity and data protection requirements, with the ability to work effectively with the CISO, Risk and Compliance functions.
• Relevant IT, OT and Telco experience.
• Write and communicate well in English language.
• Certification: Relevant professional certification in enterprise architecture, IT service management, programme/project management or a related technology discipline is advantageous. ITIL Certification: Knowledge of IT service management practices.