• You play a pivotal role in shaping NetLink’s digital future and making a significant impact on the Company’s growth and efficiency. Your responsibilities include driving the Company's technology strategy leveraging on Information and Operational Technologies (IT & OT) ensuring the information systems and digital initiatives align with and meeting business objectives.

• Strategic Leadership: Develop, implement and review IT strategy and roadmap in alignment with Company business goals and objectives.

• Technology Innovation: Drive innovation across the organisation and to identify emerging technologies for adoption or assess their potential impact on our operations.

• IT Governance: Develop, enhance, and institute relevant IT and OT policies, procedures & processes taking reference with best industry practices to ensure full compliance with regulations and best practices.

Oversee and ensure continuous support for all Operations and Business applications.

Develop, enhance, and operationalize the IT and OT Disaster Recovery Plan within the Business Continuity Plan.

Implement systems to support remote work environment for the entire Company.

• Cybersecurity Collaboration:

Work with the CISO and relevant risk and compliance functions to ensure IT and OT systems incorporate approved cybersecurity, data protection and control requirements, and support remediation of technology-related security risks within the IT domain.

• Budget Management:

Plan and manage the IT budget, optimizing resource allocation to enhance operational efficiency and return on investment.

• Team Leadership:

To build an efficient and skilled IT team and set appropriate performance targets or objectives. Provide guidance and regular appraisals to improve the performance and skill levels of the IT team.

• Stakeholder:

Work closely and collaboratively with other departments or business units to achieve an overall optimal operational and business performance;

Work with Senior Management, Board of Directors and the Authorities; and

Improve customer experience

• Data Analytics:

Leverage data analytics to drive business insights and decision-making across the Company.

Introduce process automation and digitisation of records / information to improve operational efficiency.

• Vendor Management:

Maintain good and professional relationship with technology vendors, service providers or contractors to create a favourable environment for optimal Company interests.

Educational Background

• Bachelor’s degree in Computer Science, Information Technology, or a related field from a leading institute or university.

Professional Experience

• Proven track record of at least 10 years in IT leadership roles, with a focus on strategic planning and technology management. In-depth knowledge of IT infrastructure, cloud computing, and enterprise architecture.
• Good understanding of current and emerging technologies, with a focus on their application in business. Ability to develop and communicate a clear technology strategy aligned with business objectives.
• Good experience and knowledge in the operations of Telco OSS/BSS.
• Demonstrated experience in managing large-scale IT projects and budgets.
• Excellent interpersonal skills to work effectively with other executives, teams, and stakeholders.
• Working knowledge of cybersecurity and data protection requirements, with the ability to work effectively with the CISO, Risk and Compliance functions.
• Relevant IT, OT and Telco experience.
• Write and communicate well in English language.
• Certification: Relevant professional certification in enterprise architecture, IT service management, programme/project management or a related technology discipline is advantageous. ITIL Certification: Knowledge of IT service management practices.