To coordinate and provide support for the provisioning of NGNBN fibre services to all sites in fastest possible time, to fulfill and meet the QoS target set by IMDA.

Responsibilities

• Manage the site survey and installation.
• Monitor the works progress, ensure timely and accurate updates of works status in the BOSS.
• Provide timely, accurate and quality of works progress updates to Requesting Licensees through the person in-charge in Order Management
• Monitor the contractors’ performance on site survey and installation (contractor’s punctuality, customer feedback, etc).
• Liaise with Building Management/End-User/Contractor on site survey appointment, submission of site survey reports, installation appointment and submission of installation document
• Liaise with contractors, Requesting Licensees, 3rd party vendors and internal IT Team to resolve technical problems encountered during order provisioning on site survey/installation matters
• Attend on-site joint investigation with Requesting Licensee and contractors where necessary
• Ensure materials vouchers are issued well in advance and forecast quantity of materials required
• Check installation document upon completion by contractors and closed orders
• Verify invoices submitted by contractors and process payment vouchers
• Handle escalations, complaint cases, dispute cases and VIP orders with care to maintain good customer experiences
• Any other duties as assigned by supervisors

Requirements

• Nitec or Higher Nitec/Diploma in Electrical Engineering or relevant engineering discipline
• At least 3 years working experiences in telecommunications or info-communications industry; preferably in infrastructure rollout;
• Have project management experience in dealing with contractors’ and site supervision
• Possess excellent interpersonal skills, negotiation and communication skills
• A good team player & highly motivated, goal-oriented individual
• Able to work independently with minimal supervision & resilient to challenges