Job Purpose

To coordinate and provide support for the provisioning of NGNBN fibre services to all sites in fastest possible time, to fulfill and meet the QoS target set by IMDA.

Responsibilities

• Manage the site survey and installation.
• Monitor the works progress, ensure timely and accurate updates of works status in the BOSS.
• Provide timely, accurate and quality of works progress updates to Requesting Licensees through the person in-charge in Order Management
• Monitor the contractors’ performance on site survey and installation (contractor’s punctuality, customer feedback, etc).
• Liaise with Building Management/End-User/Contractor on site survey appointment, submission of site survey reports, installation appointment and submission of installation document
• Liaise with contractors, Requesting Licensees, 3rd party vendors and internal IT Team to resolve technical problems encountered during order provisioning on site survey/installation matters
• Attend on-site joint investigation with Requesting Licensee and contractors where necessary
• Ensure materials vouchers are issued well in advance and forecast quantity of materials required
• Check installation document upon completion by contractors and closed orders
• Verify invoices submitted by contractors and process payment vouchers
• Handle escalations, complaint cases, dispute cases and VIP orders with care to maintain good customer experiences
• Field work involves fibre related work such as fibre installation, fibre patching un-patching works, troubleshooting of fibre and etc when required.
• Conduct regular on-site inspections of on-going installation works
• To ensure contractors adhere to established work procedures such as end to end testing, installation standards and safety work processes
• To supervise staff and contractors on project works
• Any other duties as assigned by supervisors *

Requirements

• Nitec or Higher Nitec/Diploma in Electrical Engineering or relevant engineering discipline
• At least 3 years working experiences in telecommunications or info-communications industry; preferably in infrastructure rollout;
• Hands on experience in Fibre splicing and wiring work
• Have project management experience in dealing with contractors’ and site supervision
• Possess excellent interpersonal skills, negotiation and communication skills
• A good team player & highly motivated, goal-oriented individual
• Able to work independently with minimal supervision & resilient to challenges
• Able to work at height and in confine space