Responsible for fulfilling all onsite residential service requests; including attending to VIPs and dispute cases. Support internal and external departments’ ad-hoc onsite requests. Provide desk-bound office support to resolve provisioning issues as part of a member of the Service Provisioning Department.

Responsibilities :

• Work closely with all contractors, Requesting Licensees and internal departments to resolve technical issues within SLA timeframe.
• Identify potential issues prior to provisioning.
• Identify potential safety issues onsite and report accordingly
• Handle escalations, complaint cases, dispute cases and VIP orders with care to ensure good customer experience.
• To go on-site to handle complaint cases and conduct audit check on contractors.
• Prepare daily / weekly monitoring, analytical and site reports
• Fulfill orders onsite on behalf of contractors in the event of emergency (Handyman program)
• Perform other duties as assigned by supervisors.

Requirements :

• Diploma/ Nitec in any discipline (Engineering preferred) with relevant working experience preferred
• Possess good working knowledge of MS Office – Outlook, Excel, Word and Powerpoint
• Driving license and own transportation would be an advantage for onsite duties
• Must be team player and possess basic customer service skillsets for effective communication with end-users onsite / phone conversation