Job Purpose

This position is responsible for day-to-day ground operation of NOC (Network Operation Centre).

Responsibilities

• Attend to escalations from internal and external stakeholders.
• Attend to 24/7 NOC phone line and emails.
• Perform network monitoring and fault management.
• Manage network outage notifications to customers.
• Assist with daily SOC (Security Operations Centre) and IT monitoring duties.
• Coordination of operation activities.
• Layer 1 (fibre optic) network analysis and troubleshooting.
• Manage and respond to facility and security alarms.
• Timely response to incidents/ breaches within Central Office.
• Perform any other ad-hoc duties as per assigned by supervisors.

Requirements

• Diploma or NITEC in Electronics Engineering/Telecommunications or relevant field.
• Able to perform 12 hours rotating shift duty.
• 1 or more years of professional work experience in the Security Operation Center (SOC) environment will be advantageous.
• Candidates with no experience are welcome to apply & training will be provided.
• Good interpersonal and communication skills.
• Committed and good team player.