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Manager, Facilities at NetLink Trust Operations Company Pte. Ltd. Hide Job Information

Job FunctionFacilities Management
Reference Number001/160
Advertised12 hours ago
Experience Required10 to 12 years
Minimum QualificationDegree
Job description
  • This role support the Director in overseeing the managing agent (MA) for the Central Offices. The role holds the MA to its contractual scope, service levels and budget, and provides technical oversight of operations, maintenance, repair, upgrading and projects in our critical building infrastructure. Work must meet statutory requirements, the company’s business continuity and crisis management plans, customer contractual obligations and ESG targets.
  • Manage the MA’s performance against the contract, including KPIs, service levels, reporting, claims and variation orders. Run regular performance reviews and track corrective actions to closure.
  • Provide technical oversight of the MA’s delivery, covering planned preventive maintenance quality, fault and incident root-cause reviews, and sign-off on repairs and upgrading works.
  • Check that the MA keeps statutory inspections, licences and certifications current, and that its operations follow the company’s business continuity and crisis management plans.
  • Review the MA’s management of subcontracted services and escalate performance gaps.
  • Review the MA contract scope and working model periodically and recommend changes that improve effectiveness and reduce cost.
  • Write and review technical specifications and statements of work for term contracts, upgrading works and project works, and refine them to improve efficiency, cost and benefits.
  • Take part in RFQ and tender evaluations and lead the technical assessment of bids. Support MA renewals and re-tenders and keep a list of qualified vendors and contractors for critical infrastructure works.
  • Work with Centralised Procurement to streamline procurement, Service Order and Service Entry workflows, so works start on time and within policy.
  • Drive improvement of operating standards and processes, and close out findings raised by Internal Audit and the Audit Committee.
  • Prepare and track operating and project budgets, validate MA claims and invoices, and manage costs against budget.
  • Contribute to the delivery of ESG targets for the facilities, including energy and water performance data from the MA.
  • Handle tenant and internal stakeholder matters in the Central Offices, working through the MA for day-to-day requests and stepping in on escalations.
  • Perform other duties assigned by supervisors.
Job Requirements
  • Bachelor’s degree in Facility Management, Engineering, Business Administration or a related field.
  • Working knowledge of building systems, mechanical and electrical services, enough to challenge the MA on technical matters.
  • 10 years of experience in facilities or estate management, including managing outsourced FM or managing agent contracts, ideally for critical buildings
  • Experience in contract administration, vendor performance management, budgeting and cost control.
  • Familiarity with Singapore regulatory requirements for buildings, fire safety, workplace safety and security, and with industry practice.
  • Clear communicator who works well across technical, commercial and tenant stakeholders.
  • Able to think strategically and contribute to long-term planning.
  • Professional certification in facilities management or a related area is an advantage.
  • Experience in drafting and reviewing technical specifications and statements of work for FM term contracts, upgrading and project works.

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