To coordinate and provide support for the provisioning of NGNBN fibre services to fulfill and meet the QoS target set by IMDA.

Responsibilities :

• Liaise with contractors, 3rd party vendors and internal teams to resolve technical problems encountered by order provisioning on site survey/installation matters
• Resolving data conflicts as reported on site by contractors
• Monitor and ensure that all inventory related work order issues are resolved timely and updated to meet QoS performance.
• Provide support to Service Provisioning personnel in facilitating the orders ensuring the network inventory is up-to date
• Preparation and update of NRS information for subsequent generation of Network Information records.
• After hours support (rotation) for contractors and service provisioning.
• To track and report on AFOC/ANF progress
• Prepare daily reports for works order monitoring.
• Interpret data to formulate customer insights to drive strategic business goals/ decisions
• Create analytical framework: ad-hoc analysis, automated dashboards, and self-service reporting tools to surface key data to stakeholders
• Develop fit for purpose reporting, dashboards, and visualizations to support and enable data driven decision making across the organization.
• Strong analytical and problem resolution skills
• Perform other duties as assigned by supervisors.

Requirements :

• Diploma in Electrical Engineering, Information Technology or Telecommunications
• At least 1 year working experience in telecommunications or info-communications industry; preferably in cable infrastructure rollout
• Able to understand problems raised by contractor on site over the phone
• Able to diagnose and guide the contractor step by step over the phone to resolve the technical issue
• Able to be on standby rotation roster to provide support
• Computer literacy in Microsoft Excel, Powerpoint, Qilkview
• Experience in analytical programming language such as SQL, Python or R.
• Have an analytical mind to study issues and come up with solutions to help in resolving them
• Able to work independently with minimal supervision & resilient to challenges
• A good team player & highly motivated, goal-oriented individual