Job Purpose

To coordinate and provide support for the provisioning of NGNBN fibre services to all non-residential sites in fastest possible time, to fulfill and meet the QoS target set by IMDA.

Responsibilities

• Manage the site survey and installation.
• Monitor the works progress, ensure timely and accurate updates of works status in the BOSS.
• Provide timely, accurate and quality of works progress updates to Requesting Licensees through the person in-charge in Order Management
• Monitor the contractors’ performance on site survey and installation (contractor’s punctuality, customer feedback, etc).
• Liaise with Building Management/End-User/Contractor on site survey appointment, submission of site survey reports, installation appointment and submission of installation document
• Liaise with contractors, Requesting Licensees, 3rd party vendors and internal IT Team to resolve technical problems encountered during order provisioning on site survey/installation matters
• Attend on-site joint investigation with Requesting Licensee and contractors where necessary
• Ensure materials vouchers are issued well in advance and forecast quantity of materials required
• Check installation document upon completion by contractors and closed orders
• Verify invoices submitted by contractors and process payment vouchers
• Handle escalations, complaint cases, dispute cases and VIP orders with care to maintain good customer experiences
• Install, maintain and repair of fibre cables and surface trunking/piping work
• Fusion splicing of fibre optic cables
• Fibre patching/ un-patching work
• Perform trouble-shooting of faults with using GPON meter and power meter/light source.
• Conduct regular on-site inspections of on-going works to ensure that contractors adhere to established work procedures such as end-to-end testing, installation standards and safety work processes
• To supervise staff and contractors to complete projects.
• Perform other duties as assigned by supervisors

Requirements

• Nitec or Higher Nitec/Diploma in Electrical Engineering or relevant engineering discipline
• At least 3 years working experiences in telecommunications or info-communications industry; preferably in infrastructure rollout;
• Hands on experience in Fibre splicing and wiring work
• Have project management experience in dealing with contractors’ and site supervision
• Possess excellent interpersonal skills, negotiation and communication skills
• A good team player & highly motivated, goal-oriented individual
• Able to work independently with minimal supervision & resilient to challenges
• Able to work at height and in confine space
• Candidates with no prior experience are welcome to apply